One desk, same number since 2018

Cetus Pro LLC is a truck dispatching and compliance service based in Morganville, New Jersey. We work for carriers, under their own authority, and we have been answering the same phone since 2018. This page is about what that actually means, and about what we will not do.

Talk to the desk How we work

2018Operating as Cetus Pro LLC since

New JerseyMorganville, serving the lower 48

24/7Desk hours, third shift included

3 monthsDispatcher training before a driver is assigned

What we are, precisely

There are four different businesses in this industry that all describe themselves as helping carriers. Confusing them costs people money, so here is exactly where we sit.

What Cetus Pro is

A dispatch service working for the carrier, as your representative
Operating under your authority, on loads you approve
A compliance desk that reviews your records of duty status daily
A back office that keeps your authority, insurance and filings current
Paid by you, accountable to you, replaceable by you on notice

What Cetus Pro is not

Not a freight broker — we do not sit between you and the shipper, and we are not FMCSA-licensed to
Not a motor carrier — we own no trucks and haul nothing
Not an ELD manufacturer or reseller — we sell no hardware and take no device commission
Not a factoring company — we submit to yours, we do not buy your invoices
Not a lead seller — you are not being resold to whoever pays most this week

The broker distinction matters legally, not just commercially. A freight broker is licensed and bonded by the FMCSA and is a party to the transport contract. A dispatch service acts for the carrier under the carrier's own operating authority. Anyone blurring that line is either confused or hoping you are.

How the desk grew

Not a founding legend. Just the shape of the thing, in order.

Cetus Pro was formed in New Jersey in 2018 to do dispatching properly for owner-operators and small fleets — carriers big enough to need a desk, too small to employ one. The work started where most dispatch work starts: finding freight and arguing about rates.

What changed the business was realising the two halves could not be separated. A dispatcher who books a load without checking the driver's remaining hours is not saving you time, he is moving the problem to a dock at midnight. So the compliance side stopped being an add-on and became half of what we do — daily log review, hours planning, the paperwork that keeps authority alive.

The second change was hours. Freight does not fail politely between nine and five. Trucks break down at two in the morning, receivers refuse loads at dawn, and the best-paying freight posts before most offices open. So the desk went to three shifts, and it has stayed that way.

A dispatcher who has never had to say no is not a dispatcher yet.

Every person on this desk completes three months of training before they take responsibility for a driver. Most of that training is not about finding loads. It is about the ones to refuse, and how to explain why.

The desks

You get a named person and their direct line, not a shared inbox and a ticket number.

Day desk

Load sourcing and rate negotiation

Working the market from before six in the morning, when the best-paying freight posts and the good loads are gone inside the hour.

Compliance desk

ELD, log books and audits

Reads every driver's record the day after it is certified, prepares DataQ challenges, and keeps the authority calendar so nothing lapses quietly.

Third shift

Overnight coverage

Answers between ten at night and six in the morning. Breakdowns, reroutes, dock refusals and appointment changes reach a person.

How we work

Five commitments. They are on this page so you can hold us to them, and so you can ask a competitor whether they will put the same thing in writing.

One

You approve every load

No forced dispatch. Every rate confirmation comes to you before it is signed, and turning one down needs no explanation and changes nothing about tomorrow.

Two

We do not edit driver logs

Corrections are proposed to the driver and certified by the driver. We will not alter driving time, and we will not take on a carrier who asks us to.

Three

Your rate floor is a floor

The number you set is the number we work to. If the market is below it we tell you the market is below it, rather than quietly booking under it to keep the truck busy.

Four

No exclusivity, no lock-in

Book your own loads whenever you want. Leave on written notice and take your broker relationships and documents with you.

Five

We say when we are wrong for you

Some carriers should not use a dispatch service at all, and some want things we will not do. We would rather lose the call than take the money and disappoint you in month two.

Who you are dealing with

The details a carrier should be able to verify before handing over their authority paperwork. If a dispatch service will not publish these, ask why.

Registered entity: Cetus Pro LLC
Formed: 2018
Office: MBR 345 Deerfield Rd
Morganville, NJ 07751
Dispatch line: +1 732 387 7777
Languages on the desk: English, Russian and Uzbek
Tools: DAT load board
ELD integration
Dash cams
24/7 desk

The desk speaks your drivers' language

A driver explaining a dock problem at two in the morning should not also be translating.

Our dispatchers work in English with brokers, shippers and receivers, because that is where the money is negotiated and the paperwork is signed. The desk is also staffed in Russian and Uzbek, so a driver can describe what is actually happening — the detention, the refused load, the breakdown — without losing detail to a second language under pressure.

On the intake call you tell us which language your drivers prefer, and we assign accordingly.

Ask us something difficult

How we handle a broker who will not pay. What we do when a driver runs out of hours mid-load. Why we turned down the last carrier who called. Fifteen minutes on the phone tells you more about a dispatch service than any page we could write.

Call +1 732 387 7777 Email the desk

+1 732 387 7777Dispatch line info@cetuspro.proEmailMBR 345 Deerfield Rd, Morganville, NJ 07751OfficeTruck dispatching servicesRelated